Refund policy

For products purchased from Scattered Light Stitchery:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@scatteredlightstitchery.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@scatteredlightstitchery.com.

For mending services from Scattered Light Stitchery:

Please make sure you fully understand the agreed upon repairs for your garment/textiles; once mending has begun there will be no refunds.

If you decide you no longer want mending after paying for mending services, please contact me as quickly as possible- if I have not begun work I will be happy to return your garment/textile and issue a refund. You will be responsible for any shipping fees involved if necessary. 

If you are unsatisfied with how your mend turns out, we can work together to come up with a solution within reason. 

Please understand that because of the nature of fabric and textiles, once they begin to deteriorate, more worn areas will soon follow. While I cannot be held responsible for the further natural wear and tear of your garments, I am happy to offer my mending services as many times as you would like to continue. 

In the unlikely case that I cause damage to your garment/textile, I hold my self responsible to properly fix the issue, at no further cost to you. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.